Siteplanr Privacy Policy

Siteplanr is operated by Elm Grove Investments LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit siteplanr.com or make a purchase. By using our site, you agree to the practices described here. For purchase and product terms, see our Terms of Service.

1. Information We Collect

We collect information in two ways: directly from you and automatically through your use of the site.

Information you provide directly:

• Name and email address when you make a purchase or sign up for our mailing list
• Billing address and payment information when you check out (payment data is processed by our payment processor — we do not store full card numbers)
• Any information you provide when contacting us for support or revision services

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your purchase and deliver your digital files
• Send order confirmations and transactional emails related to your purchase
• Send marketing emails about new plan sets, promotions, and ADU-related content (you can opt out at any time)
• Respond to support requests and coordinate revision services
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We share your information only in the following limited circumstances:

• Service providers: We use third-party vendors to process payments (such as Stripe), deliver emails, and host our website. These providers access your data only as necessary to perform their services and are contractually obligated to protect it.
• Legal compliance: We may disclose your information if required by law, court order, or government request, or to protect the rights and safety of Siteplanr, our customers, or others.
• Business transfers: If Elm Grove Investments LLC is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request a list of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to opt out of sale: We do not sell personal information. You do not need to opt out.
• Right to non-discrimination: We will not discriminate against you for exercising any of these rights.

To exercise your rights, contact us at support@siteplanr.com with the subject line "California Privacy Request." We will respond within 45 days as required by law.

5. Cookies and Tracking

We use cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. Cookies may be set by us directly or by third-party services we use (such as analytics or payment tools).

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site. We do not currently respond to browser Do Not Track signals, but we do not sell your data regardless.

6. Email Marketing

If you make a purchase or sign up for our mailing list, you may receive marketing emails from us about new products, promotions, and ADU-related content. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing us at support@siteplanr.com. We will process your request promptly and no later than 10 business days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide ongoing access to your purchase records, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time (subject to any legal retention requirements).

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payments are processed over encrypted connections by our payment processor. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Siteplanr is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the site after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Elm Grove Investments LLC, dba Siteplanr

Email: support@siteplanr.com

Website: siteplanr.com